Refund policy

🔄 Returns & Refund Policy

At D-Cura, your satisfaction is our priority. We stand behind the quality of our skincare products and aim to provide a smooth, transparent, and reliable return experience.

💎 60-Day Return Guarantee

We offer a 60-day return policy, which means you have 60 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused or minimally used
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) must be available

📩 How to Request a Return

To initiate a return, simply contact us at:

📧 dcuracustomerservices@gmail.com

Our customer care team will guide you through the next steps, including return instructions.

📦 Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at dcuracustomerservices@gmail.com, and we will resolve the issue as quickly as possible.

💰 Refund Process

Once your return is received and inspected:

  • You will be notified regarding the approval status
  • If approved, your refund will be processed within 5–7 business days
  • Refunds will be issued via the original payment method or bank transfer

⏳ Please note: Processing time may vary depending on your bank or payment provider.

💬 Need Assistance?

For any return or refund-related questions, feel free to reach out:

📧 dcuracustomerservices@gmail.com

We’re here to ensure your experience with D-Cura remains seamless and satisfying.